In episode 009 of "Operation Med Spa," Bek and Janelle tackle one of the most foundational elements of running a successful med spa: trust. While KPIs and performance metrics are critical for tracking business growth, this episode highlights why none of it matters without a team that trusts their leadership and each other.

The hosts begin by discussing the importance of observation and listening before making changes or requests of your team. Bek emphasizes that trust starts by understanding your team’s needs and daily challenges. Rather than “coming in hot” with ideas or demands, leaders should take the time to observe how things operate, listen to feedback, and build credibility by delivering on promises.

Janelle adds that consistency and follow-through are essential for building trust. Leaders must be transparent, reliable, and present—not just in the big wins but in the small daily tasks, too. By showing up in meaningful ways—like stepping in to help during busy shifts or handling challenging client interactions—leaders demonstrate that they are truly in the trenches with their teams.

Recognition and rewards also play a crucial role. Celebrating both individual and team wins helps foster a supportive and collaborative environment. But trust isn’t built solely on positive reinforcement—it’s also reinforced in how leaders handle difficult conversations. Bek and Janelle stress that delivering feedback with empathy can strengthen relationships rather than damage them.

A key takeaway from the episode is that trust takes time and effort. Leaders must balance accountability with empathy, showing their teams that they care about their well-being while remaining focused on results. The hosts also remind listeners that a unified team will reflect that strength outward, resulting in happier clients and improved business outcomes.

For med spa owners and managers looking to foster loyalty and long-term success, this episode offers a thoughtful roadmap for building trust and cultivating a healthy, productive workplace culture.

‍